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Warranty Policy

1. CONTACT FOR PRODUCT WARRANTY

When in need of product warranty, customers can contact Sri Computers Pondicherry through the following methods:

  • Call the warranty hotline 9080702030
  • Send messages directly through our website or social media page
  • Bring the product directly to Sri Computers Pondicherry store or warranty center
  • Bring the product directly to the manufacturer’s or supplier’s warranty center

Note:
Customers can also send warranty products through a shipping service.
Sri Computers Pondicherry will respond with relevant information after receiving the product.
Customers are advised to contact our support team before sending goods for assistance.

2. WARRANTY CONDITIONS

  • The product must still be within Sri Computers Pondicherry’s warranty period; this is recorded based on the purchase information and product Serial Number.
  • The product must retain the warranty seal or distributor’s stamp. For products requiring a box warranty, customers must send the complete box and accessories.
  • The product must be intact, without scratches, dents, or deformations beyond manufacturer/distributor guidelines.
  • The product must have manufacturer-related faults, such as component or technical errors.

Note:

  • Specific warranty terms may vary by product manufacturer or supplier.
  • Data stored on devices (Laptop, Desktop, Memory Card, Hard Drive, etc.) is not covered under warranty.
    We understand the importance of customer data and always strive to assist with data backup guidance.
    However, Sri Computers Pondicherry is not responsible for any direct or indirect damages or data loss occurring during warranty inspection or repair.
  • Please carefully read the manufacturer’s warranty card and policy before using your product.

3. PRODUCTS NOT ELIGIBLE FOR WARRANTY

  • Product warranty has expired at Sri Computers Pondicherry.
  • Product is missing accessories or required devices (e.g., adapter, receiver, etc.).
  • Product lacks purchase information or was not purchased from Sri Computers Pondicherry; product details are not found in our system.
  • Products damaged due to user error (drops, dents, deformation, liquid damage, improper use, etc.).
  • Products repaired or modified by third parties without permission from Sri Computers Pondicherry or the distributor.
  • Serial Number / IMEI / Service Tag missing or does not match the product.
  • Damage caused by natural disasters, fire, pests, or environmental wear and tear.

4. GENERAL WARRANTY POLICY

All products sold by Sri Computers Pondicherry are warranted according to manufacturer/distributor regulations.

All damaged products will be sent to the manufacturer or authorized warranty center for service as per the manufacturer’s policy.
Sri Computers Pondicherry is not responsible if the manufacturer or authorized unit refuses to provide warranty support.

4.1 Product Exchange Policy

Product Exchange within 7 Days:
For defective products caused by the manufacturer or Sri Computers Pondicherry, customers can exchange for a new product within 7 days of purchase.
Applicable to Laptop and Monitor product lines (except where special policies apply).

Product Exchange within 30 Days:
For defective products caused by the manufacturer or Sri Computers Pondicherry, customers can exchange for a new product within 30 days of purchase.
Applicable to gaming gear (keyboard, mouse, headset, etc.) and computer components (CPU, RAM, SSD, power supply, etc.).

Requirements for Exchange:

  • Product must be in original condition as purchased.
  • Box must be like new, not torn, written on, dented, or taped.
  • All accessories included, undamaged and unscratched.

4.2 Processing Time

Sri Computers Pondicherry commits to processing warranty requests within 30 days from the date of product receipt.
Processing time will be shown on the warranty card or communicated directly to the customer.

Estimated Warranty Processing Time by Product:

Product CategoryEstimated Processing Time
Mouse7–30 days
Network Card21–30 days
CPU7–14 days
Computer FanWithin 21 days
Chair7–30 days
Hard Drive (HDD)7–21 days
Keyboard7–30 days
Laptop7–30 days
Speaker7–30 days
Monitor7–30 days
Motherboard7–30 days
Assembled Systems21–30 days
Game Console14–30 days
Other Components7–30 days
Display AccessoriesWithin 7 days
PC Accessories14–30 days
Smart AccessoriesWithin 30 days
Power Supply7–30 days
RAM7–30 days
Laptop RAM14–21 days
Router14–30 days
SSD7–30 days
Gaming Headphones7–30 days
Audio Headphones7–30 days
Networking EquipmentWithin 14 days
Controllers7–30 days
Cooling Devices14–30 days
Graphics Card (VGA)7–30 days
PC Case7–30 days

Note:

  • The exact return date will be provided after Sri Computers Pondicherry accepts the product for warranty, and will appear on the receipt.
  • If no fault is found after inspection, the product will be returned within 3 days.
  • All warranties follow manufacturer terms.
  • Customers will be informed if there are any objective delays.

4.3 Out-of-Warranty Handling

  • For products damaged due to user error, Sri Computers Pondicherry reserves the right to refuse warranty service.
  • For repairs outside warranty, any repair costs will be borne by the customer.

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